Frequently Ask Question


An ESA (Emotional Support Animal) is a US legal term for an animal that provides therapeutic benefit to its owner through companionship and affection. Emotional support animals do not need to be trained to ameliorate disability as psychiatric service dogs are. They require only as much training as an ordinary pet requires in order to live peacefully among humans without being a nuisance or a danger to others.
According the the Fair Housing Amendment Act, a landlord should not discriminate against any individual who has documentation from a physician illustrating their need for an emotional support animal in housing. Housing Providers must provide a “reasonable accommodation” for persons with disabilities under both the Fair Housing Act and section 504 of the Rehabilitation Act of 1974, according to the US department of Housing and Urban Development.

There are many instances where lawyers have sued and won cases against landlords for discriminating against ESA dogs. Most landlords will reluctantly agree to allow the pet, even after giving you grief at first. The ESA documentation The Animal Companions provides you will be sufficient for your housing needs. The Fair Housing Amendment Act of 1988 establishes a procedure for modifying “no pets” policies in most types of housing to permit a person with a disability to keep an animal for emotional support. In housing that allows pets but charges supplemental rent or deposits for them, these fees must be waived. The ESA’s owner can be charged for actual damage done by the animal, but they may not require the applicant to pay a fee or a security deposit in order to keep the animal.

The U.S. Department of Housing and Urban Development’s Office of Fair Housing and Equal Opportunity investigates complaints from the public alleging denials of reasonable accommodation requests to live with assistance animals.
An Emotional Support Animal is prescribed to individuals with anxiety and depression most of the time. This animal can only accompany a patient in their home or apartment. This includes apartments or homes that are not “pet-friendly.” ESA dogs are allowed under the Federal Housing Amendment Act to be made exceptions to strict no-pet policies. ESA dogs may also be allowed on commercial air flights, provided that they present their ESA letter well in advance of departing on the aircraft.

There is quite a big difference between a service dog and an emotional support animal. First and foremost, a service dog is prescribed by a physician to assist heavily disabled patients, usually as a “seeing eye” companion for the blind. A service dog can also be taken anywhere, such as a bank, an airplane, a grocery store, and even court! ESA dogs are not afforded this privilege.

People who want a pet companion for travel on trains or airplanes, or want to have them be allowed at their home or apartment, despite their landlord or property managers “No Pet” policy will be ideal candidates for emotional support animals, not service dogs.

Yes, but it is advised that you check with your airline prior to travel. However, The Air Carrier Access Act does establish a procedure for modifying pet policies on aircraft to permit a person with a disability to travel with a prescribed emotional support animal so long as they have appropriate documentation and the animal is not a danger to others and does not interfere with others (through unwanted attention, barking, inappropriate toileting, etc.)
No. Emotional support animals are only intended for in home companionship, whereas service dogs are given unique access to both private and public establishments.
Yes. Having an emotional support animal exempts you from all pet deposits, regardless of whether the facility allow pets or not. If a landlord is asking you to put down a deposit for your ESA, he is breaking the law!
No, you must have a letter written by a mental health professional who holds a license: LCSW, PsyD, PhD or LMFT.
For all patients who choose the "Non-expired combined plan" you will receive your official emotional support animal paper work with no expiration. In other words, The Animal Companions paper work will last you as long as you need it; you will never have to comeback and see us, unless you would like to say "hello" If you choose the Travel plan, the letter will be valid only for 1 year. If you choose the Housing plan, the letter will be valid only for 1 year. If you choose the Combined Plan, the letter will be valid only for 1 year.
Absolutely! Yes, our network of evaluating practitioners are licensed clinical psychotherapists [LCSW, Psy.D, PhD, LMFT]
Your ESA letter will be written on the letterhead of the office of the prescribing physician or pscychotherapist! It will not come from
Your landlord or property manager can verify your letter by calling the verification number that is included on the prescribing physician’s letterhead. This is the verification phone number of the doctor that issues your prescription, not's number. Your landlord will simply leave a message with the full name of the patient he is trying to verify and someone will contact them to verify your letter
Unfortunately due to the difficult nature of being reimbursed by insurance companies for emotional support animal exams, we regret that we are not able to accept medical insurance at this time. In light of this, we have tried our best to make the approval process as easy and as affordable as possible
The most cost-effective letter however is the "non expired combined plan", which is the ESA documentation has no expiration. It is by far the most popular plan chosen by our patients due to the fact that once they get their documentation, they will be able to live in peace with their pet, and travel with their pet, without having to re-take the exam. The patient will simply email in to the medical professional who prescribed the ESA (as well as this site) every year to give updates about how the ESA therapy is working. If you believe the therapy is working and would like to renew it, then a new yearly letter will be issued. This pertains to the airlines since they require a letter that is not older than one year from the date of travel. However, you can also buy the travel plan which is $99.00, and expires within a year. Additionally we sell the housing plan. Which is $99.00 and expires in a year. Lastly, we can sell the combined plan that expires for $149.00, and this letter is good for one year as well.
We accept the following payment types: Discover, Visa, Mastercard and American Express.
Yes! We are on facebook-please like us!
Believe it or not, emotional support animals have been legally recognized by the us government since the late 1980′s. Up until recently, ESA’s have been flying under the radar due to a lack of knowledge of the fair housing amendment act. Over the last four years, the media has really put ESA’s in the national spotlight with many articles educating people on the merits of ESA’s. The animal companions is the first mainstream service in the history of the united states to provide emotional support evaluation to the general public. With a countless number of satisfied ESA owners, the animal companions is now growing to be a nationally recognized brand.
You can purchase an emotional support animal letter from us, just go to take assessment now on our website.
Yes, if you have an emotional support animal letter from us, that is all that is required to have an ESA. Sometimes there are additional forms airlines will make you fill out, or landlords, but for the most part, once you have an emotional support animal letter, you are set.
There are many websites out there, so just make sure that you are offered a 100% money back guarantee.


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